Luxorence Terms of Sale

Luxorence Terms & Conditions explains how your orders, payments, and deliveries work when you shop at Luxorence.com. By placing an order, you agree to follow these rules.

We’ve made these terms simple and easy to understand, so you can shop with confidence.

1. Where We Sell

Right now, Luxorence sells only within Pakistan. All orders must be delivered to a Pakistani address. We do not offer international shipping at this time.

These selling conditions apply to all purchases made through our website.

2. Who Can Order

To place an order, you must:

• Be at least 18 years old

• Provide your real name, phone number, and delivery address

• Agree to our full Terms and Conditions

These buyer responsibilities help us ensure safe and smooth deliveries.

3. How to Place an Order

Here’s how the process works:

1. Visit our Shop page and add products to your cart

2. Go to checkout and review your order

3. Scan the QR code with your banking app

4. Enter the total amount and transfer the payment

5. Upload a screenshot or image of your payment receipt

6. Click “Place Order” to submit

We’ll check your receipt and confirm the order after payment is verified. This QR-based system is part of our secure purchase terms.

4. Order Confirmation

Once your receipt is approved, your order will be marked as “Confirmed.” You’ll see your order details and payment receipt linked directly on your order page.

Without receipt upload, the order won’t be placed. This rule keeps our checkout process clear and fair.

5. Payment Policy

We accept payments only through our QR code advance system. We do not offer:

• Cash on Delivery (COD)

• Debit or credit card payments

• Offline bank transfers without receipt upload

These Luxorence terms of sale ensure that every payment is verified before we dispatch any product.

6. Order Changes and Cancellations

You may cancel or change your order within 30 minutes after placing an order.

Once your payment receipt is verified, your order enters our fulfillment system and cannot be changed or canceled unless there’s a valid issue.

For help with cancellations, email:
📧 cancelorder@luxorence.com

Read our Returns & Cancellation Policy for more info.

7. Shipping and Delivery Terms

Once your order is confirmed, we’ll prepare it for shipping. Delivery times vary by location:

• Major cities: 2–4 working days

• Remote areas: 5–7 working days

We’ll email your tracking number once your package ships.

Read full delivery details on our Shipping & Delivery page.

8. Refunds and Product Issues

We inspect all items before shipping. If your candle or accessory arrives damaged or broken:

• Email us within 3 days

• Include photos of the product and receipt

• We’ll offer a replacement or refund if the issue qualifies

We do not accept returns for scent preferences or used items. Learn more on our Returns & Cancellation Policy.

9. Your Data and Order Safety

We use your details only to process your order and support your experience. Your payment info is never stored by Luxorence.

You can learn more about how we use your data on our Your Privacy Choices page.

10. Agreement to Terms

By placing an order, you accept these Luxorence terms of sale as part of your purchase agreement terms. These rules make sure everything runs smoothly—for you and for us.

For any questions, email:
📧 ordersinfo@luxorence.com
📧 support@luxorence.com