At Luxorence, we are committed to delivering our luxury-scented candles and diffusers efficiently while ensuring a seamless experience for our customers. Below is our shipping policy, outlining the key details of our shipping processes.
Order Processing
Orders are typically processed within 4-5 business days after payment confirmation.
Custom or made-to-order items may require additional processing time.
Customers will receive an email notification once their order has been dispatched.
Shipping Destinations
We provide nationwide shipping across Pakistan, ensuring reliable delivery to major cities and remote areas.
International shipping is available for selected countries, with additional charges and customs duties applicable.
Shipping Fees
Shipping costs vary based on destination, weight, and package dimensions.
Customers can review applicable shipping charges during checkout before finalizing their purchase.
Free shipping promotions may apply for orders exceeding a certain amount.
Tracking & Updates
A tracking number will be provided upon dispatch, enabling customers to monitor their shipment’s status.
Tracking updates can be accessed through our website or the courier’s tracking system.
Damages & Lost Shipments
If an order is damaged or lost during transit, customers should contact us within X days for assistance.
Luxorence will work to resolve shipping-related concerns and ensure customer satisfaction.
Returns & Refunds for Shipping Issues
In cases of non-delivery, incorrect shipments, or transit-related issues, customers can reach out to orderinquiry@luxorence.com for guidance on resolution.
At Luxorence, we prioritize a smooth, reliable, and premium shopping experience for our customers. If you have any questions or require further clarification, our team is always here to assist you. To learn more about our Shipping and Delivery please refer to shipping & Delivery.
